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Knitting Daily Online Store   Beading Daily Online Store

Frequently Asked Questions

I can't remember my Beading Daily and/or Knitting Daily password!

To get your password resent to you, please click the log in button (located on the far right hand side at the top of the page) and then underneath the log in entry - click "Forgot my password" and we will send your password to you.

If you get an error message, stating "Access Denied" - please try this:

1) Highlight the ENTIRE link
2) Copy the link (right click and click "copy")
3) Go to your web browser (ex: internet explorer, mozilla firefox, etc)
4) Go to the Address bar on the top
5) Right click and paste
6) Look at the e-mail and make sure that the ENTIRE link was pasted into the address bar

The reason why there is an access denied response is because the entire link is not being entered into the address bar when you click on the link - if you highlight the ENTIRE link and paste it into the address bar, you will have access.

PLEASE NOTE::: If you are a user that signed up on the old website, your USER NAME on the new website is your entire e-mail address, not your actual name. Your passwords are the same, unless you've changed them.

If that still doesn't work, please e-mail us at knittingdaily@interweave.com or beadingdaily@interweave.com



I forgot my password for the Beading/Knitting Daily online STORE, please help.

If you go to the Online Pattern Store, at the top right hand corner, there is the log in button. Click on this link it will take you to the login screen. On the bottom of this page, you can request that your password be emailed to you. Please fill in your email address and select the "submit". Within 5 minutes your password will be sent to the email listed below.

If you have followed these steps and you still don't receive an email, please contact us and we can reset your password.



I am having trouble signing on to the Beading Daily and/or Knitting Daily website! Please help!

Do you have a firewall? Sometimes, we use words that firewalls will block. If you have access to the settings, add us to your list of acceptable sites. You can also delete your cookies on your computer (you might have corupted cookies).

PLEASE NOTE::: If you are a user that signed up on the old website, your user name on the new website is your entire e-mail address, not your actual name. Your passwords are the same, unless you've changed them.

If you continue to have problems, e-mail us at (knittingdaily@interweave.com OR beadingdaily@interweave.com - depending on which site you are on) and send us the following information:

What operating system you are on (Windows XP, Mac OSX, etc)
What browser you are using (Firefox, Internet Explorer, Safari, etc)
What time you experienced the problem
What you were doing (i.e. trying to download the Tomato pattern, tried to post a comment, etc)
Also include any errors you received. This information will help us track down the problem.



I placed an online order for a pattern and still have not received my confirmation email, please help?

Please make sure that you have checked your Spam or Junk mail folder. If you are still unable to find it, please add the email address to your "safe" list through your provider. The email address you need to add would be store@interweave.com.



I see strange symbols instead of regular text and graphics after downloading a PDF!

There may be a problem in how your computer is trying to open the PDF. Try saving the file first and then opening it up directly in Adobe Acrobat, rather than in your web browser.

Also - please make sure that you have the latest version of Adobe Acrobat Reader.



I ordered and paid for a PATTERN on Knitting/Beading Daily and my downloads have expired, what do I do.

We realize that some people are experiencing problems during the download process. If you have logged in and no longer have any downloads available, please email store@interweave.com and a member of our customer service team will revalidated your downloads back to 3.



I'm having problems printing my download to my printer.

1. First check your printer settings when trying to print. On the left hand side of the print menu there is a section that says "Print to File", this needs to be unchecked.

2. Check to make sure that you have the correct printer selected before attempting to print, once the print menu comes up.

3. Restart your computer and then print a PDF file. If the file prints correctly, your system may have been out of memory or resources.

4. If the PDF was slow to download, it will probably be slow to print. You might be able to check the printer status on your computer and make sure that the file is being sent to the printer.

5. Try setting the print quality at normal or economy rather than best quality or reduce dpi to 150 rather than 300 dpi. These settings are selected in the printer setup or printer options.

6. Try closing all other programs on your computer and opening the PDF file directly in Adobe Acrobat and not in your web browser.



I'm on WebTV or MSNTV2 and I am unable to access the patterns.

According to the folks at MSNTV2 (formerly WebTV), you can not download or view .pdfs via their browser. Unfortunately, due to the ever increasing number of patterns and the amount of detail required to provide a comprehensive pattern, a .pdf document delivery system is our best option for delivering patterns. We are sorry for the inconvenience.



When I try to download a PDF, I get a drawing error notification.

When you are getting a drawing error, it means that your version of Adobe Acrobat doesn't have the ability to view the PDF. Please update your Adobe to the newest version. To do that, you:

1) Open Adobe Acrobat Reader
2) Click on "Help"
3) Go down to "Check for updates."

If you get a notification that there are updates available - download them. That will help!



I tried to download Adobe but had issues?

Adobe asks that the following steps are taken:

1. Make sure that your Internet connection is stable.
2. Try downloading when there is less Internet activity.
3. Increase your available disk space.
4. Set security option to the default level (Internet Explorer only)
5. Disable or remove download, firewall, or proxy software.

For more info visit http://kb.adobe.com/selfservice



I placed an order for a PATTERN online and still haven't received the download link

There is a possibility that your email service provider has blocked the confirmation email with the download because they believe it is SPAM. To access your patterns from the store, please log back in to your account at shop.interweave.com. This will bring you to your "Account Information". From there, you can click on the order number you experiencing problems with. Once you click on your order number it will bring you to your "Order Summary". On the top of this page is a box that says DOWNLOAD in red. If you click on that button you will be prompted to either Save the file or Open the file. We suggest that on your first attempt you save the file to your computer.



I placed an order for BOOKS/MAGAZINE back issues and have not received my order yet.

We ask that customers in the Continental United States allow 7 - 10 days for their order to arrive. Outside of the US we ask customers to allow up to 3 weeks for delivery.

If your order has not arrived in the time allotted, we ask that you make sure that the product you ordered is not a back ordered item. Back Ordered Items will have a note directly beneath the "add to cart" button that says either "Temporarily Out of Stock" or a comment with the expected arrival month.

If you did not order a title that is on back order and you have waiting through the expected arrival date, we would be happy to check on the status of your order. Please email customerservice@interweave.com.





I placed an order for a eProject through www.interweave.com and have not received my download.

Once your order is complete for any of our eProjects, a confirmation email is sent from orders@interweave.com. At the bottom of this email there will be a link to your PDF project. If for some reason you disgarded this email, please contact us at customerservice@interweave.com or 1.800.272.2193 within the US/Canada or 1.970.669.7672 for outside the US/Canada and we would be happy to resend the PDF.



Do I have to be a website member to make a purchase?

To purchase books and magazines you do not need to be a site member to purchase products.

To purchase patterns from the online store, you do need to create a new account. This account is separate from your Knitting/Beading Daily accounts.



Will I receive a confirmation of my order?

Yes, after you submit your order, a confirmation page will display the details of your order. If an email address was provided, an email will also be sent to that email address.



How do I cancel my order?

Anytime before you click the "submit" button in the shopping cart you can cancel your order by simply clicking the "cancel" button in the upper right corner of the screen.

If you decide you need to cancel your order for books or magazines after you have confirmed your order, please contact us at 1.800.272.2193 from Monday - Friday, 8:00am - 5:00pm MST.



What are your shipping charges for books, magazines, and subscriptions?

For books, magazine back issues, etc., please see our shipping charges page at https://secure2.interweave.com/shopping/shippingcharges.asp.

For subscriptions, no additional shipping charges apply.



When will my order be shipped?

Orders are shipped within 3 - 5 business days and are typically sent via the United States Postal Service. However, express delivery is available for an additional charge. When ordering online, you can specify express delivery in the "Order/Shipping Comments and Special Requests" box located under your "Billto/Ship To" information.





What are Beading Daily and Knitting Daily?

Beading Daily is an online beading community, project library, and newsletter brought to you by Interweave Press, publishers of Beadwork, Step by Step Beads, Step by Step Wire Jewelry, and Stringing magazines, as well as a lot of really cool beading books.

Knitting Daily is an online knitting community, pattern library, and newsletter brought to you by Interweave Press, publishers of Interweave Knits, Knitscene, Spin-Off, and Interweave Crochet magazines, as well as a lot of really cool knitting books.





Who is Sandi, and why is she sending me e-mail?

Sandi is Sandi Wiseheart, your faithful editor and cheerleader of the Knitting Daily community. She's the one who writes the blog posts, chooses the patterns, and keeps the Knitting Daily ball rolling. She's sending you e-mail to keep you up-to-date on all the swell things happening in the Knitting Daily universe.



Who is Michelle, and why is she sending me e-mail?

Michelle is Michelle Mach, your faithful editor and cheerleader of the Beading Daily community. She's the one who writes the blog posts, chooses the projects, and keeps the Beading Daily ball rolling. She's sending you e-mail to keep you up-to-date on all the swell things happening in the Beading Daily universe.



Is this the same as the Knitting/Beading Daily online store?

No, Knitting Daily and Beading Daily are a community site, and is independant of the magazines, books and online store websites.

Currently - you will need to sign up and/or log in separately when visiting other sites.



I can't remember what my password is for Knitting Daily and/or Beading Daily!

To get your password resent to you, please click the log in button (located on the far right hand side at the top of the page) and then underneath the log in entry - click "Forgot my password" and we will send your password to you.

If you do not recieve your password within 10 minutes, please e-mail us at knittingdaily@interweave.com or beadingdaily@interweave.com



I'm having problems logging in/accessing the site!

Do you have a firewall? Sometimes, we use words that firewalls will block. If you have access to the settings, add us to your list of acceptable sites. You can also delete your cookies on your computer (you might have corupted cookies).

If you continue to have problems, use the contact form and send us the following information:

What operating system you are on (Windows XP, Mac OSX, etc)
What browser you are using (Firefox, Internet Explorer, Safari, etc)
What time you experienced the problem
What you were doing (i.e. trying to download the Tomato pattern, tried to post a comment, etc)
Also include any errors you received. This information will help us track down the problem.



I know I'm subscribed to Knitting/Beading Daily, but I can't download the free patterns! What's the problem?

Please make sure you are logged in. The login in link is located at the top right hand side of every page. Sometimes, your computer forgets who you are (that's non-technical speak for "your cookie has become corrupt"), or you have have changed your password.

To get your password sent to you, please click the "Forgot my password" link, after you click the log in button on the top right hand side of the page.



I'm getting two copies of Knitting Daily and/or Beading Daily, I really only need one.

Check the email address in each newsletter. Some individuals have signed up using multiple email addresses. If that's the case, you can unsubscribe from the subscription you are no longer needing at that specific e-mail address.



I don't want a daily e-mail. Can I get it weekly instead?

We currently do not offer a weekly digest of Knitting/Beading Daily.



I don't want to sign up for the newsletter - I just want free patterns!

You still have to be a member of Knitting/Beading Daily to download the free patterns, which means signing up. As a member, you'll receive the Knitting Daily newsletter...but no one says you have to read it! Delete the newsletters if you wish - but make sure that you keep the one that gives you your password information. And maybe read a newsletter every now and then, just to make sure that you aren't missing something you might really enjoy.



Some of the e-mails are not blog posts. What's going on?

When you sign up for Knitting Daily and/or Beading Daily, you will recieve five e-mails a week (one each weekday). Mondays, Wednesdays, and Fridays you will get Sandi/Michelle/Jean's blog posting sent to you. Tuesdays and Thursdays, you will recieve cool information about Interweave books, magazines, and events that may be of interest to you.



Why can't I see images and/or ads?

You may need to turn off any ad blockers on your browser or firewall. Please check the help tab on the top right hand of your browser's main program window for more information.



Is is okay to link to your site?

Yes! Yes! Yes! In fact, we have some swell Knitting Daily/Beading Daily buttons you can download. We just ask that you don't post any content including patterns and other images on your site, as all items on this site are subject to copyright.



I really like pattern/project XYZ and am going to print it out for my knitting group. That's OK, right?

Well, while it's OK to love the pattern, we would really prefer that only members of Knitting Daily and/or Beading Daily download the patterns. Of course, all of the members of your Knitting club/guild/class/organization are welcome to sign up for free!



I would like to sell a project that I made using the instructions I found on Beading Daily and/or Knitting Daily. Is that ok?

You'll need to contact the individual designer for permission. Contact information (website or e-mail) is typically found in the designer bio at the end of the project/pattern instructions.



How can I submit projects to Beading Daily?

Projects featured on Beading Daily come from our magazines and books. Please contact the editors at specific magazines (Beadwork, Step by Step Beads, Stringing, Step by Step Wire Jewelry) for project submission guidelines.



What is that box of words I see in the right hand side of KnittingDaily.com?

A tag is a word or phrase that helps you find posts, projects or patterns with similar content. In a tag cloud, the size of the tag represents how many items have been tagged with that word or phrase. Tags are usually single words and are typically listed alphabetically, and the importance of a tag is shown with a larger font size. When you click on a tag, it links to a collection of items that are associated with that tag. By clicking on another tag on the results page, you begin to narrow, or "filter" your search.
For Example:
Clicking on the Tag "Pullovers" may present a list of results (for example 20 results), and a second tag cloud. When you select another word, such as "Men" the result list is narrowed to 5 entries.




What is that box of words I see in the right hand side of BeadingDaily.com?

A tag is a word or phrase that helps you find posts, projects or patterns with similar content. In a tag cloud, the size of the tag represents how many items have been tagged with that word or phrase. Tags are usually single words and are typically listed alphabetically, and the importance of a tag is shown with a larger font size. When you click on a tag, it links to a collection of items that are associated with that tag. By clicking on another tag on the results page, you begin to narrow, or "filter" your search.
For Example:
Clicking on the Tag "Necklaces" may present a list of results (for example 20 results), and a second tag cloud. When you select another word, such as "Crystal" the result list is narrowed to 5 entries.




Are the patterns in Knitting/Beading Daily new or have they been previously published?

Both! We'll be publishing new, never-before-seen patterns exclusively to Knitting Daily and Beading Daily as often as we can. In addition, we'll be bringing you the best patterns from Interweave's extensive back library or knitting and beading books and magazines, both for sale in our store and for free in the Pattern Library. There is a lot of sol-out books and magazines in our vault. We want you to have all the bst of the old patterns as well as the new.



How do I get the free patterns?

Sign up! Members to Knitting/Beading Daily get unlimited access to the free pattern library, as well as other benefits, like a newsletter, previews of magazines and book patterns, and much more.



Where can I find where the pattern I am trying to buy was originally published?

On both the Knitting and Beading Daily stores you can select the pattern you are trying to find out about. Once you have selected the specific patterns, you can look two places for that info. You can either select the "Other Info" tab or you can look on the right of the pattern where you will find the Skill Level and where the original pattern was published in.



What is electronic PDF?

The quickest method of getting our products to you, Adobe PDF is a universal web format. This format is frequently used as a 'print-friendly' format which is why it is used widely on the Web. We recommend using Acrobat Reader 6.0 or higher, available for free from Adobe.



Is your website material copyrighted?

Indeed it is. For more information, see our copyright statement.



Do you sell gift certificates?

Yes, Interweave Press does offers gift certificates in any amount you wish, and we will gladly mail the certificate to you or the intended recipient. To purchase gift certificates call us toll free at 1-800-272-2193, Monday - Friday, 8:00 a.m. to 5:00 p.m. MST. Please note that gift certificates can only be redeemed by calling or mailing in your order. Gift certificates can not be used for patterns on the online store at this time.



For some reason I am unable to get my credit card to go through. Please help!

The merchant provider we use runs your credit card through AVS (Address Verification System) and if everything is not exactly as it is on your credit card, the card will be kicked out. We realize International customers are experiencing this more than others. If you have entered everything exactly as it is on your credit card and you are still experiencing problems, we would be happy to take your order through another method.

Please log on to www.paypal.com and send payment directly to paypal@interweave.com. Payment does need to be in US funds. Please list the patterns you are wanting to purchase and make sure if you are using different email address you list the email you would like the patterns sent to.

If this these options don't work, please call us direct at 1.800.272.2193 or 970.669.7672 and we can take your info over the phone and email you the pattern or we can mail you a photocopy of the pattern.



What payment methods do you accept?

To purchase books and magazine back issues, we accept MasterCard, Visa, Discover, and Amex. You also have the option of using Paypal as either a one time user or by using your paypal account.

To purchase online patterns we accept MasterCard, Visa, Discover, and American Express. We are working on making paypal available at some point.

If you do not feel comfortable ordering online, please mail in a check or money order to ATTN: Orders, 201 East Fourth Street, Loveland, CO 80537. Checks and money orders need to be paypal in US funds.



Is this the same as the Interweave Knits subscription-only site? Will my Interweave login work on Knitting Daily?

No, it's a brand new community site, open to everyone who enjoys knitting. Of course, we would love for you to subscribe to one of Interweave's knitting magazines.



Do I have to subscribe to one of your magazines to get Beading Daily and/or Knitting Daily?

No! Of course, we would love it if you did subscribe to one of our many magazines, but a subscription to a magazine is not required to access the website and free patterns.



Why do you only offer this product as an electronic download?

We use Adobe PDF format for our electronic files. By using Adobe Acrobat PDF (Portable Document Format), we are able to delivery your product as soon as your payment has been processed.

PDF files will appear exactly the same whatever computer you use. PDF is:

Widely used
A compressed format
Viewable on any computer - formatted as it left the author
Able to include any text, tables or graphics as a single file
Printable



How do I notify you if I find incorrect or missing information on your website?

Our objective is to provide you the most complete and accurate information at all times. If you discover incorrect or missing information, we would appreciate hearing about it. Please email customerservice@interweave.com and thank you for taking the time to help us make this site the best it can be.



Are you going to sell my name?

No, we value your privacy and we invite you to view our privacy policy.



What is your Privacy Policy?

Please review our Privacy Policy and Conditions of Use at http://www.interweave.com/privacy_policy.asp
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